Support Policies & Procedures
@Web Solutions recommends to utilize the online ticket support system, which ensures that all support requests and questions are answered promptly and accurately. All requests and replies are archived in your personal control panel at "Ticket Center" icon for future reference.

@Web Solutions Management reviews all open tickets on a daily basis to make sure all requests are responded to and resolved in a timely manner. nd ask to speak to an Account Manager or email sales@websolutions.com.

Technical support for basic H-Sphere and server support issues is available by filling out a technical support ticket and sending it through your personal control panel..

Support Guidelines
We ask that all clients observe the following guidelines when requesting technical support: Be sure you submit support tickets from your Personal Control Panel.

Your Personal Control panel is the first level and has our logo at the top. You would have received the login url for this in your first New Account email from us. You can always login directly here in the customer support center or at the following URL:

http://r1507.res.onnetsecure.net:8080/psoft/servlet/psoft.hsphere.CP

If you submit support tickets from your Personal Control Panel we will receive your support inquiry and review it.

Please submit support tickets by logging into your Reseller Control Panel rather than emailing support. Emails sent to support@websolutions.com will be seen by support, but they do not contain the pertinent username and other account information as do tickets sent from your control panel. Also, please do not reply to support tickets via email.

All support requests are handled in the order they come in as ticket numbers. Thank you for observing the above guidelines. These procedures are designed to help us ensure support requests are answered in the most timely and efficient manner and also to guarantee that no issues fall through the cracks. -The ValueReseller Support Team